Terms of Service

These Terms of Service ("Terms") govern the use of Migrabox at migrabox.com (the "Service"), operated by ComCart S.r.l., Via Giacomo Matteotti 43, 47043 Gatteo (FC), Italy, Tax ID IT04412340400 ("we", "us"). By starting a migration or buying a plan you accept these Terms. If you do not accept them, do not use the Service.

Migrabox copies the email messages, folders and attachments of a mailbox (the "source") into another mailbox (the "destination") over the IMAP protocol, using the open-source tool imapsync. In particular:

• the source mailbox is only read: we never delete, move or change its messages
• messages already present in the destination are skipped, so running a copy again does not create duplicates
• only email is copied: contacts, calendars, notes, filters and settings are not
• we check that we can sign in to both mailboxes before asking for any payment
• after the copy you can run a final "Update" that copies only the messages received in the meantime, until your credentials are deleted 14 days after the copy ends

The Service works only with mailboxes reachable over IMAP. Some providers (for example Proton Mail without Bridge, Tuta and HEY) cannot be migrated; Microsoft 365 and Outlook.com require signing in with a Microsoft account where available.

By using the Service you declare and guarantee that:

• you are the holder of both mailboxes, or you are authorized by their holder to access them and to copy their content
• the copy does not breach the law, a contract or the rights of third parties, including the confidentiality of the messages
• the destination mailbox has enough free space for the messages you copy
• you keep your own backup of the data that matters to you

You must be at least 18 years old. You will hold us harmless from claims by third parties arising from a copy you started without the right to do so.

The plans available are:

• Free: one migration per source mailbox and per verified email address, for mailboxes up to 3 GB, with the copy speed limited to about 1 Mbps; we may refuse it in case of abuse, for example more than 3 free migrations from the same network in 30 days.
• Single mailbox: $4.99 up to 15 GB, $9.99 up to 50 GB, $19.99 up to 100 GB. The plan follows the size of the source measured during the check, and the price is shown before you pay. For larger mailboxes we prepare a quote on request.
• Pack: $99.00 for 30 migrations of one mailbox each, to be used within 12 months of the purchase.
• Priority: $3.00 per mailbox, added to a paid migration: a faster lane without a speed limit and with reserved capacity.

Prices are one-off: there is no subscription and nothing renews automatically. The price shown at checkout is the final price you pay, in the currency of the version of the site you use. Payments are processed by Stripe; by paying you also accept Stripe's terms for the payment.

The time a migration takes depends on the size of the mailbox and on the limits that the source and destination providers apply to IMAP access. Speeds and durations are given in good faith and on a "best effort" basis: we do not guarantee that a migration ends within a given time.

If you are a consumer in the European Union, you have the right to withdraw from the contract within 14 days of the purchase without giving a reason, by writing to us.

A migration starts right after payment. When you buy, you expressly ask us to start performing the service immediately, during the withdrawal period, and you acknowledge that you lose the right of withdrawal once the service has been fully performed (Article 59(1)(a) of the Italian Consumer Code, Article 16(a) of Directive 2011/83/EU). If you withdraw while a migration is in progress, you pay an amount proportionate to the part already performed.

For a Pack, migrations already completed count as services fully performed; the unused part can be withdrawn within 14 days of the purchase.

If a paid migration cannot be performed or completed because of a fault on our side, we refund it in full: write to info@migrabox.com within 30 days of the payment. We do not refund migrations that fail for reasons outside our control, such as a password changed during the copy, a full destination mailbox or a provider that blocks access; in those cases you can fix the cause and resume the copy with "Update" at no extra cost. Unused Pack migrations expire 12 months after the purchase. This is without prejudice to the rights consumers have under the law.

You agree not to:

• use the Service for anything illegal, or to access mailboxes you have no right to access
• use the Service to send unsolicited email or to move material that infringes the rights of others
• work around the limits of the free plan, for example with multiple email addresses
• attack, overload or try to access the Service's infrastructure or other customers' data

We may stop a migration or refuse the Service to those who break these rules.

How we process personal data is described in our Privacy Policy, which is part of these Terms. Mailbox passwords are stored encrypted with AES-256-GCM, used only to perform the copy and deleted automatically 14 days after it ends; the content of the messages is not kept after the copy.

We do our best to keep the Service available but do not guarantee that it is uninterrupted or error-free. Maintenance, updates and events outside our control may suspend it temporarily; an interrupted copy resumes from where it stopped, without duplicates.

The Service is provided "as is". A destination provider may reject some messages (for example messages that are too large or damaged): such messages are reported in the migration's log. Check the result before deleting or closing the source mailbox.

To the extent the law allows, we are not liable for indirect or consequential damages, including lost profits or loss of data that you could have prevented by keeping the source mailbox or a backup.

Our total liability for any claim relating to a migration is limited to the amount you paid for it. Nothing in these Terms limits liability for wilful misconduct or gross negligence, or any liability that cannot be limited by law, including the mandatory rights of consumers.

We may change these Terms. The version in force on the day of your purchase applies to it; the date of the last change is at the top of this page.

These Terms are governed by Italian law. The courts of Forlì have jurisdiction, except that consumers keep the protection of the mandatory rules and the courts of their place of residence.

ComCart S.r.l., Via Giacomo Matteotti 43, 47043 Gatteo (FC), Italy, Tax ID IT04412340400 — info@migrabox.com